Reduce conflict, save time, and win friends by practicing clear, assertive communication.
- Consider your listener
- Use Language your listener will understand/accept
- Empathize with your listener
- Assert your beliefs and feelings
- Use the Right medium for the message
- Listen for feedback
- Get a You-ectomy – Use “I” statements, not “you” statements
In this interactive workshop, participants learn
- Principles of effective communication
- Positive, assertive communication skills
- Ways to recognize others’ communication styles and needs
- The right medium for specific kinds of messages
- Ways to get feedback
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